Shipping and returns.

Last updated: 7 October 2026

Shipping

Orders ship from the U.S. within 2–3 business days, Monday–Friday, excluding holidays. Tracking is sent when the order dispatches.

Free U.S. economy shipping on orders $25+ after discounts. Under $25, standard is $4.95. Optional express is $12.95, chosen at checkout.

Standard transit: 3–7 business days after dispatch (USPS/UPS). Express transit: 1–2 business days after dispatch. Dispatch is separate from transit. Final options and charges show at checkout.

Address changes: email info@nevermindlux.com within 1 hour of ordering. Once fulfilled, we cannot reroute.

If tracking says delivered, check neighbors or building staff. If still missing after 48 hours, contact us.

Damaged or incorrect orders: email info@nevermindlux.com within 7 days of delivery with your order number and photos. We replace or refund.

International shipping: coming soon.

Returns

Unopened, unused items may be returned within 14 days of delivery. Opened personal-care items cannot be returned.

Start a return by emailing info@nevermindlux.com with your order number. We send the return address. Please contact us before mailing a return.

Refunds go to the original payment method within 5–10 business days after inspection. No direct exchanges: return the unused item and place a new order.

Non-returnable: opened or used products, items marked final sale, and gift cards.

Damaged or incorrect orders: email info@nevermindlux.com within 7 days of delivery with your order number and photos. We replace or refund. These terms do not limit rights that cannot be excluded under applicable law.